A helpdesk that actually knows the Mac.
When something breaks, you want an engineer who has already solved it, not one researching macOS for the first time on your ticket. Our remote-first team supports your Apple fleet all day, so your people get on with their actual jobs.
- Remote-first support
- Response times in your Agreement
- macOS specialists
What's included
Support built around Apple, not bolted on
Every ticket is handled by someone who works exclusively on Apple, so problems get solved, not escalated in circles.
Remote helpdesk
Fast, remote-first support for your team's day-to-day Mac, iPhone, and iPad issues, wherever they work.
Agreed response times
Response times are written into your Agreement. Business Premium includes priority response.
Proactive monitoring
We watch for issues (failing devices, missed patches, drifting compliance) and act before they become tickets.
End-user support
Direct support for your staff, not just your IT contact, so nobody's blocked waiting to be triaged internally.
Escalation & expertise
Complex macOS and Jamf issues handled in-house by certified engineers, with no third-line handoff to a generalist.
Extended hours coverage
Our UK and Brazil team spans more of the working day than a single-location team could alone.
Why TechCitrus
Why our support is different
Most 'IT support' treats Apple as an afterthought. We built the whole desk around it, so the help you get is genuinely expert.
Talk to our teamApple-only expertise
macOS, iOS, and iPadOS are all we do. No Windows-first habits applied to your Macs.
Proactive, not reactive
We prevent issues through monitoring and patching, so there's less to support in the first place.
Predictable pricing
Support is included per device, per month, with no additional hourly charges when things go wrong.
Extended coverage
UK and Brazil hours mean help is available across more of your day.
Common questions
Do you support end users directly, or only our IT team?
Both. We can act as your full helpdesk (supporting your staff directly) or work alongside an existing internal IT contact, whichever fits your organisation.
Is support included or charged separately?
Helpdesk support is included on our Business Premium tier at a per-device price, with no additional hourly charges.
What are your response times?
Response times are agreed in your Agreement and depend on package. Business Premium includes priority response. We do not publish minutes on this page.
Give your team support that speaks Apple.
Book a call and we'll talk through your current setup and what a managed Apple helpdesk would cover. No obligation.
Book a free callNo obligation · 30 minutes · Jamf 400 certified engineers